UK Wide delivery | Uniquely, we cover 100% of the Mainland UK* with our own fleet, reducing damages & offering a better customer service experience - from Aberdeen to Penzance, from Anglesey to Kent - all from our centrally located warehouses in Bristol, Huddersfield, Rotherham & Durham.BATCH NUMBERS |
Please be aware that all our products are manufactured in batches which means there may be a slight difference in colour /shade between each batch. We advise you to keep note of your batch numbers so we can get the correct product to you should you require any more.
DELIVERY INFORMATION |
Once you place an order, we will email you to confirm that we have received it. All orders are dispatched within 4-7 working days.
(10 Working Days for Bathroom Furniture) from receipt of order. Please Note: custom orders such as the ShowerWall Acrylic range are made to order, these require an additional 3-6 weeks before dispatch. We’re here to help you with your questions, our customer service team are on hand to chat through any queries on 01709 282339 or email us at info@panelcompany.co.uk
BATHROOM DELIVERY INFORMATION |
All of our bathroom furniture is shipped directly from our manufacturer to ensure a quick and efficient delivery service. any other items you have ordered will be sent separately but within the same time frame of 10 working days, You will receive a text on the night before delivery.
Once you place an order, we will email you to confirm that we have received it. All orders are dispatched within 10 working days from receipt of order.
Click here for our full Bathroom Delivery Policy
DELIVERY PRICES
STANDARD DELIVERY | Delivery is charged at £15.00 (inc. VAT) for all orders under £75.00 to mainland UK.
FREE DELIVERY | For orders over £75 delivery is free
ShowerWall BRAND DELIVERY | A charge of £50 (inc. VAT) for ShowerWall panels
BATHROOM FURNITURE DELIVERY | A charge of £50 (inc. VAT) for all Bathroom Furniture
Please Note | We do not deliver outside the mainland UK, these excluded locations include the Scottish Isles, Channel Islands, Isle of Man, Northern Ireland, Eire, Highlands & Isle of Wight.
Your order will be delivered at any time between 8am and 6pm, unfortunately we are unable to specify a specific time or time slot. If our carrier is unable to deliver, you will be able to contact the carrier to arrange re-delivery in most cases. Doorstep delivery only.
PLEASE NOTE - ARRANGING A FITTING SERVICE | We highly recommend that if you are not fitting the panels yourself, you arrange a fitting service after the panels have arrived at the delivery address and have been checked over for damages.
We do our utmost best and work to the highest standard to ensure that you receive your panels on time and in the condition you expect. However rarely sometimes incidents can occur. Regrettably, we cannot be held responsible for any consequential losses because of problems with delivery or damages, in particular relating to pre-scheduled fitting of the wall panels due to damages or missed delivery date.
We again strongly advise against booking installers until your full order has arrived and been checked over.
ShowerWall Delivery Disclaimer Statement
All ShowerWall orders are subject to different shipping rates of the £75.00 delivery threshold. All ShowerWall orders come with a flat £50.00 delivery fee. On purchase we will send you a ShowerWall residential/site delivery disclaimer form which must be completed before delivery.
ShowerWall Brand Returns & Refunds
Please note for all ShowerWall returns - where you are changing your mind about your product(s) within 30 days of receiving your order, there will be a 20% Restocking Fee of the original sale price for ShowerWall branded products when an item(s) are returned to us. All returns must be thoroughly inspected when received back at our warehouse to ensure they are in 100% resalable condition. New packaging materials need to be utilised because it is typically only designed to be used two times (initial use and possible return shipment). Time and materials involved inspecting, repackaging and restocking have to be carried out.
Free Sample Deliveries
All samples are delivered using the Royal Mail 48 hour delivery service, you should allow 2-3 working days for your sample’s to arrive.
GUARANTEE
If you are not completely satisfied with your cladding products, you have 30 days to return your order to us (See returns section below) for a full refund.
What Happens When My Delivery Arrives?
We will deliver your order to your front door. If you live in a block of flats, our drivers can only leave the goods in the foyer entrance on the ground floor. If you won't be available on the day of delivery and would like to leave the delivery with a neighbour or in a safe place, please inform us.
In some cases you will need to be in to receive delivery & a signature may be required, if you are not in when we try to deliver, a card will be left letting you know how to rearrange a suitable delivery date.